Android or Apple?
Paper or plastic?
What’s the meaning of life?
These are not uncommon questions. But, boy, the customer service call from Wayfair asked a question that beats them all.
Last month I placed my first order with Wayfair. Y’know “one of the world’s largest online destinations for the home”.
My ‘apartment home’ (as the marketing people say these days), has a large balcony overlooking a lake…just perfect for a hammock, I thought. So I bought one.
Apparently, the company has hatched a business buyer program. A company rep called to ask about my level of satisfaction with the recent purchase, and then nonchalantly spoke this sentence:
“Was your hammock bought for business or personal use?”
Let. That. Sink. In.
I suppressed a laugh, and tweeted the question when I got off the phone. It was fodder for a discussion with a friend and my younger son.
Hmmm. Apparently the person on the other end of the conversation imagined I had a very different kind of business…or did she?
Truth is, knowing myself, I will be writing articles like this on my laptop…in the hammock. It will likely be my go-to writing destination all summer.
Harkens to the saying ‘Find something you love to do and you’ll never have to work a day in your life.’
My name is Marilee and – yes – you bet I bought a hammock for business use. And that thought makes me very happy.
Until next time
This blog is originally published in Marilee's newsletter.
Subscribe to receive these articles and more.
Posted in Speaking of Strategy
